At Shade & Light, we take pride in the quality and craftsmanship of our window fashions. We are committed to ensuring that every product you purchase performs beautifully for years to come. This Limited Lifetime Warranty applies to the original residential purchaser, provided the product is properly installed and used according to Shade & Light’s instructions.
This warranty covers:
This warranty does not cover:
Shade & Light (Manufacturer):
Retailer/Installer:
Important: Any product that is opened, tampered with, or altered by anyone other than an authorized Shade & Light technician will no longer be covered under warranty.
All complimentary shipping applies to standard ground service only.
| Product Category | Warranty Coverage |
|---|---|
| All Blinds, Shades, and Shutters | Limited Lifetime Warranty on materials and workmanship |
| Operational Cords & Cord Locks | 3-Year Warranty from date of purchase |
| Fabric (including protection against delamination) | 3-Year Warranty |
| Motors & Motorization Components | 5-Year Warranty |
| Remote Controls | 1-Year Warranty |
| Wand Motorization (Aluminum Blinds) | 3-Year Warranty |
| Shutters (Avondale Laguna Composite) | 15-Year Limited Warranty (original installation only; must be professionally installed) |
Note: Operational cords, cord locks, and fabric components are warrantied for 3 years from the date of purchase. Shutter warranty excludes transportation, removal, reinstallation, or damage due to improper use or environmental exposure.
In some cases, warranty service may not be possible due to factors beyond Shade & Light’s control. These include, but are not limited to:
These situations do not represent a manufacturing defect and may fall outside the scope of warranty service. Shade & Light remains committed to assisting customers in finding fair and practical solutions whenever possible.
Normally, warranty service requests should be directed to the retailer from whom you purchased your Shade & Light product. The retailer will evaluate the issue and, if necessary, process any returns or repairs with Shade & Light on your behalf.
When contacting the retailer, please have the following information ready:
Important: Unauthorized returns or attempts to bypass the retailer will not be accepted. Dealer or installer service fees for on-site visits, removal, or reinstallation may apply.
This warranty gives you specific legal rights. You may have additional rights that vary from state to state. Some states do not allow limitations on how long a warranty lasts or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.
No dealer, installer, or agent may alter this warranty or make additional guarantees beyond those stated herein.
Showroom Hours:
Monday – Friday: 9AM – 4PM
Office Hours:
Monday – Friday: 8:30AM – 5PM
