At Shade & Light, we stand behind the quality of our products. The following limited warranties apply to original residential purchasers, provided the products are installed and used in accordance with our instructions.
Covered:
Not Covered:
Manufacturer (Shade & Light):
Retailer/Installer:
Important: Any product that is opened, tampered with, or altered by a third party (non-Shade & Light technician) will no longer be covered under warranty.
All free shipping applies to standard ground service only.
Please contact Shade & Light customer service at (386) 788-5091 with the following:
Note: Unauthorized returns will not be accepted.
| Product | Warranty |
|---|---|
| Aluminum Blinds | Limited Lifetime + 3 Years on Cord & Cord Lock |
| Cellular Shades (Classic, Economy, Sliding) | Limited Lifetime + 3 Years on Fabric, Cord, Cord Lock |
| Verti-Sheer Shades | Limited Lifetime + 3 Years on Fabric |
| 3D Horizontal, Aileen Sheer Vertical, Faux Wood Blinds, Basswood Blinds, Roller Shades, Sliding Panel Track, Solar Glide, Vertical Blinds | Limited Lifetime + 3 Years on Fabric, Cord, Cord Lock |
| Motors | 5-Year Warranty (if defective) |
| Remote Controls | 1-Year Warranty |
| Wand Motorization (Aluminum Blinds only) | 3-Year Warranty |
In some cases, warranty service may not be possible due to factors beyond the control of Shade & Light, Inc. These include but are not limited to:
These scenarios do not reflect a failure in quality or workmanship by Shade & Light, and thus may fall outside the scope of warranty service. We remain committed to working with our customers to find fair and practical solutions.
This warranty gives you specific legal rights. You may have additional rights that vary from state to state. Some states do not allow limitations on how long a warranty lasts or exclusions of incidental or consequential damages, so the above may not apply.
No dealer, installer, or agent may alter this warranty.
Showroom Hours:
Monday – Friday: 9AM – 4PM
Office Hours:
Monday – Friday: 8:30AM – 5PM
