Refund Policy | Shade & Light Window Fashions

Q: Who do I contact with questions about my order?

Call us at (386) 788-5091 or email info@shadenlight.com .

Our Refund Policy

All Shade & Light Window Fashions products are custom manufactured to order.

Once an order is confirmed and/or a deposit has been accepted, all orders are non-refundable, and we are unable to accommodate cancellation requests.

We encourage every customer to review product selections, measurements, and options carefully with their consultant before confirming an order or submitting a deposit.

Damaged or Short Shipments

If your order arrives damaged or incomplete, please inspect it immediately:

Report any damage or shortage on the delivery receipt.
Notify Shade & Light Window Fashions customer service within 48 hours of delivery.
Freight damage claims cannot be accepted more than 30 days after shipping.

Frequently Asked Questions

Can I cancel my order after placing it?

No. Once an order is confirmed and/or a deposit has been accepted, Shade & Light is unable to accommodate cancellation requests, since every order is custom manufactured.

Can I get a refund on a custom order?

No. All orders are non-refundable once confirmed and/or a deposit has been accepted.

What if my order arrives damaged?

Inspect your shipment immediately and report any damage or shortage on the delivery receipt. Notify our customer service team within 48 hours of delivery.

Who do I contact with questions about my order?

Call us at (386) 788-5091 or email info@shadenlight.com.

Questions About Your Order?

Contact our team before placing your order if you have any questions about products, measurements, or the ordering process.