What's Covered
At Shade & Light, we take pride in the quality and craftsmanship of our window fashions. We are committed to ensuring that every product you purchase performs beautifully for years to come. This “Limited Lifetime Warranty“ applies to the original residential purchaser, provided the product is properly installed and used according to Shade & Light’s instructions.
Warranty Coverage
This warranty covers:
- Defects in materials, workmanship, or failure to operate as intended
- Internal mechanisms and operating components
- Components and brackets used in assembly
- Products made and assembled solely from Shade & Light original materials
- Products installed in the original residential window for which they were purchased
This warranty does not cover:
- Normal wear and tear
- Accidental damage, misuse, abuse, or alterations (for example, snipping or removing the RF transmitter on motorized shades)
- Damage from pets, pests, or improper cleaning
- Environmental factors such as salt air, moisture, or prolonged sunlight exposure
- Fire, flood, lightning, or other natural disasters
- Unauthorized modifications or repairs
- Removal, reinstallation, or transportation costs
- Discontinued or liquidated products or components
Warranty Responsibilities
Shade & Light (Manufacturer):
- Will repair or replace defective products or components, at our discretion.
- Offers free return shipping for warranty repairs within the first 6 months from the purchase date.
- Covers all outbound (return) shipping costs for valid warranty repairs throughout the warranty period.
Retailer / Installer:
- Responsible for removing and reinstalling the product in the customer’s home.
- Responsible for return shipping after 6 months from purchase.
- Advised not to attempt repairs, as doing so will void this warranty.
Important: Any product that is opened, tampered with, or altered by anyone other than an authorized Shade & Light technician will no longer be covered under warranty.
Shipping & Return Policy
- First 6 Months: Shade & Light covers both return and reshipment costs for warranty repairs.
- Months 6–36 (Up to 3 Years): Customer pays shipping to Shade & Light; we cover repairs and return shipping.
- After 3 Years: Customer is responsible for all shipping and repair costs.
Note: All complimentary shipping applies to standard ground service only.
Warranty Coverage by Product
| Product Category | Warranty Coverage |
|---|---|
| All Blinds & Shades | Limited Lifetime Warranty on materials and workmanship |
| Operational Cords & Cord Locks | 3-Year Warranty from date of purchase |
| Fabric (including protection against delamination) | 3-Year Warranty from date of purchase |
| Motors & Motorization Components | 5-Year Warranty from date of purchase |
| Remote Controls | 1-Year Warranty from date of purchase |
| Wand Motorization (Aluminum Blinds) | 3-Year Warranty from date of purchase |
| Avondale Poly Shutters | 15-Year Limited Warranty from date of purchase (original installation only; must be professionally installed) |
| Estate Wood Shutters | 5-Year Warranty from date of purchase |
Note: Operational cords, cord locks, and fabric components are warrantied for 3 years from the date of purchase. Shutter warranty excludes transportation, removal, reinstallation, or damage due to improper use or environmental exposure.
Exceptions & Limitations
In some cases, warranty service may not be possible due to factors beyond Shade & Light’s control. These include, but are not limited to:
- Motor Functionality: All motors covered by a 5-year warranty from the date of sale may perform differently depending on charging practices, usage patterns, and operating conditions.
- Motors Out of Warranty: Any motor requiring replacement after the warranty period must be returned to Shade & Light warehouse for replacement at the customers expense.
- Discontinued Products or Components: If a fabric, color, or part has been discontinued, Shade & Light will make every effort to offer a comparable substitute when possible.
- Third-Party Manufacturer Changes: Certain components (e.g., motors, remotes) are supplied by outside manufacturers. If a supplier discontinues support, Shade & Light will make reasonable efforts to provide compatible alternatives.
- Technological Obsolescence: Some older or unsupported technologies may become non-serviceable.
- Battery-Powered Limitations: Batteries (disposable or rechargeable) are not covered under warranty.
- Damage During Return Shipping: Products damaged in transit due to poor packaging or carrier mishandling are not covered.
- Products Removed from Original Installation Site: Warranty is void if the product is reinstalled in another location without written approval.
- Unauthorized Repairs: Any attempt to modify or repair the product by an unauthorized person will void the warranty.
These situations do not represent a manufacturing defect and may fall outside the scope of warranty service. Shade & Light remains committed to assisting customers in finding fair and practical solutions whenever possible.
Wood Shutters (Limited 5-Year Warranty)
Our wood shutters are covered for 5 years against paint defects, fading, discoloration, and warping, when installed and maintained as intended.
Installation Warranty: If Shade & Light performs the measure and installation, we warrant the installation for 1 year from the date of install. After 1 year, a standard service call fee applies. If the dealer or a third party performs the measure and/or installation, Shade & Light warrants only the product itself. Installation errors, measuring mistakes, or transport-related damage are not covered.
Important Installation Requirement: To maintain warranty coverage, all shutters and cornices must be installed using screws. Installation with nails or alternative fasteners may compromise product performance and will void the warranty.
What’s Covered:
- Warping, cracking, or splitting under normal interior conditions
- Finish defects such as peeling, fading, or discoloration caused by manufacturing issues
- Workmanship-related defects in materials or assembly
What’s Not Covered:
- Damage due to misuse, abuse, neglect, alteration, or improper installation
- Use of nails or improper fasteners
- Exposure to excessive moisture or heat
- Normal variations in wood grain, texture, or minor warping due to humidity
- Costs for labor, travel, removal, reinstallation, packaging, or shipping
- Incidental or consequential damages
How to Obtain Warranty Service
To request warranty service, please contact Shade & Light Customer Service at (386) 788-5091.
Please have the following information ready:
- Proof of original purchase (invoice or sales receipt)
- Product model and identification number
- Description of the defect or issue
Important: Unauthorized returns will not be accepted. Shade & Light will evaluate your claim and provide instructions for repair or replacement. Dealer or installer service fees for on-site visits, removal, or reinstallation may apply.
Legal Rights & Limitations
This warranty gives you specific legal rights. You may have additional rights that vary from state to state. Some states do not allow limitations on how long a warranty lasts or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.
No dealer, installer, or agent may alter this warranty or make additional guarantees beyond those stated herein.