Answers to Commonly Asked Questions
Products & Materials
What types of window treatments do you offer?
Do you manufacture your products locally?
Yes. Our window fashions are manufactured in our Port Orange, Florida facility. This allows us to maintain strict quality control and provide faster turnaround times compared to imported products.
Are your products made in the USA?
Yes. Our products are proudly manufactured in the United States at our Port Orange, Florida facility.
Do you offer custom-sized blinds and shades?
Yes. All of our window treatments are custom-made to fit your windows. We do not sell one-size-fits-all products. Each order is manufactured based on the measurements you provide or those taken by a professional installer.
Measuring & Installation
An inside mount is installed within the window frame for a clean, built-in look. An outside mount is installed outside the window frame and covers a larger area around the window opening. Outside mounts are often recommended for windows that are not perfectly square or for increased light control and privacy.
We recommend measuring each window individually using a metal tape measure. Measurements should be taken for both width and height in multiple places and recorded to the nearest 1/8 inch. Detailed measuring instructions are available on our How to Measure page.
Ordering & Lead Times
We work with both homeowners and professional designers, installers, and distributors. Homeowners are welcome to inquire about our products and services, and we can help connect you with an authorized dealer if needed.
Production times vary depending on the product type and order volume. Standard orders typically ship within several business days, while rush orders may be available for an additional fee. Please contact us for current lead times.
Yes. Rush order service is available for select products. Additional rush fees may apply. Please see our Freight, Repair, & Rush Order Surcharges page for details.
Yes. We provide window treatments for commercial properties, including offices, medical facilities, schools, and multi-unit housing. Bulk and wholesale pricing may be available.
Accepted payment methods vary based on account type and order size. Please contact our accounting department for current payment options and account setup requirements.
Yes. We ship our window treatment products throughout the United States using commercial freight and parcel services.
Warranty, Care & Repairs
Our Limited Lifetime Warranty covers manufacturing defects in materials and workmanship under normal use. Warranty terms and exclusions apply. Full warranty details are available on our Warranty page.
Routine dusting and occasional vacuuming are recommended. Mild soap and water may be used for deeper cleaning on certain products. Always allow blinds and shades to dry completely before operating them. Full care instructions are available on our Care & Maintenance page.
In many cases, yes. We offer repair services for select products depending on the type and extent of damage. Please contact us with photos and product details for evaluation.
Visit Us & Trade Partnerships
Yes. We welcome customers to visit our 2,500 sq ft showroom located at 585 Commonwealth Blvd, Port Orange, FL 32127. In our showroom, you can view product samples, explore material options, and receive assistance from our knowledgeable staff. Click here for directions.
To apply as a dealer or distributor, please complete our New Customer Application Packet and submit it to our accounting department for review.
You can contact Shade & Light Window Fashions by using the contact form on our Contact page, calling us at (386) 788-5091 or toll-free at (800) 537-5144, or by visiting our showroom at 585 Commonwealth Blvd, Port Orange, FL 32127.